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Frequently asked questions

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How it works

We know starting a claim can seem like a daunting process, but at NoWinNoFee.com we want to put your mind at ease. We work with National Accident Helpline (a brand of National Accident Law, a firm of personal injury solicitors regulated by the Solicitors Regulation Authority), who will be able to provide you with expert advice about your case. You will speak to one of their legal service advisers when you call for free (or they will call you back as soon as possible). You are under no obligation to use their services when you contact them, so don't worry if you change your mind. If National Accident Law's legal adviser is confident your claim will be successful, you will be put in touch with one of their expert solicitors (and we may receive a marketing fee for our services).

If you proceed with your claim, you will only have to pay a solicitor's fee if you win compensation. This success fee will be a maximum of 25% of the amount you are awarded. Before taking on your case, your solicitor will provide details of the fees you will be due to pay. You may be liable to pay termination fees if your case doesn't go ahead because: you do not cooperate with your solicitor; you provide incorrect or misleading information; you fail to attend medical or expert examinations, or; you do not show up to any court hearings when required.